Tuesday, May 14, 2019

"An unexpected error occurred" - Airport Extreme Base Station Error Fix

TLDR fix: Use a LAN cable to connect to your Airport Express Base Station rather than connecting through WiFi.

Long and winded details:

I bought a secondhand Airport Extreme Base Station a while ago and I just decided to set it up tonight. I ran into this error when I ran the AirPort Utility on my Macbook Air: "An unexpected error occurred".

No clue, no nothing. It just refused to finish the setup.

Here's my current setup:
1. PLDT Home Fibr with its own WiFi Router/Modem (FiberHome GPON ONU Model: AN5506-04)
2. Airport Extreme Base Station Model 1408 (5th gen I believe)
3. One of the Airport Extreme LAN port is connected to one of the LAN ports of the PLDT modem
4. Macbook Air running macOS Mojave 10.14.4

Things I did / suspected to be causing the issue:
1. Aftermarket power brick of the Base Station. I'm using a 12V 1.5A output instead of 1.8A required by the Base Station. But it's working fine until now so I guess that's okay.
2. I thought it is straight up defective and I got scammed (thankfully not)
3. PLDT modem restriction: The PLDT router is known to have disabled ports at the back but I unlocked it long time ago so wasn't the issue.
4. I tried resetting the Airport Extreme but still didn't work (push the reset button for at least 5 seconds until the front light blinks)
5. In the end, I was able to fix it by using a LAN cable connected from my computer to the Airport Extreme.

If you're using a Macbook Air you will need a LAN to Lighting connector.




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