Monday, February 9, 2009

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19)

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19)- CD ROM Device Manager Error

One of my client brought in a Dell Latitude laptop that has a problem with its CD ROM. According to the owner he can't access his CD. The model of his CD Rom is Samsung CD ROM SN-124. Upon inspection, I found out that the device (CD ROM drive) is missing from his My Computer (as you can see on the image below)


At first, I thought that the problem lies with the connection of the CDROM because I had it disassembled a week before due to display problem. The CD Rom is snap in type, so I easily took it out and back in without hassle. Upon logging in to windows, the problem still persist.

Next, I checked the Device Manager (right-click My Computer, choose Properties, then Hardware and click on Device Manager). As you can see on the picture below, there is a problem with the CD ROM because there is a yellow exclamation mark before it.



I double-click the entry to see the problem and it says:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19)



As the error says, it is related to a registry problem. After a little bit of research, there is an entry on the registry that needs to be deleted in order for the cd rom to work. The culprit is in the registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}


Here's the automatic fix, just download the file and run it:

Autofix for Windows XP

Autofix for Windows Vista


If the automatic fix don't work you can do it manually. Here are the instructions:

Click START, then RUN and type in REGEDIT. Navigate to the said entry. You will see that there are several entries that has {4D36E965-E325-11CE-BFC1-08002BE10318}. In my case, the first one is for CDROM. Remove the LowerFilters entry. If there is an UpperFilter entry, remove that as well, but in my case it is not necessary.

Here's a screenshot as a guide:

Blue box is the registry address entry.
The Yellow box shows that there are lots of the same entry.
Violet shows that you are on the right entry because it says CDROM
Green box is the entry that you need to delete.

Finally, restart your computer and you can see that your CDROM is now working.


78 comments:

Anonymous said...

thaaaaaaaaaaaanks =D

Anonymous said...

nice. it works, really great.
Arigato.

Anonymous said...

This solution fixed the problem perfectly. Excellent instructions and advice. You shold be praised and revered for your knowledge and expertise. THANKS.

Anonymous said...

PERFECT SOLUTION
Worked a treat with Vista. Impressed as MS could only suggest to contact them.
Simply renamed filters to disable them.

TechGeek said...

THANK YOU!!!!!!

Anonymous said...

Microsoft should publish this as a solution. I've had this same problem happen to 2 different systems in the same week.

Wojciech Witulski said...

Thank You !!! :D

Anonymous said...

many many many many thanks - i thought i would never get this sorted! cheers

Anonymous said...

Thank you really helpful, I'm really not great at computers and even I managed it xxx

Anonymous said...

I love you for posting this...i was mortified that my dvd player wasnt working and you have helped me fix it :D I have to admit i was worried but no you are in fact a life saver. Thanks so much!

Anonymous said...

Your are a genius. Thank you so much for your help. I tried microsoft advice for a day but it didn't work but your's just solved my problem in lessthan a minute.

meric said...

you little ripper! worked a charm, thank you so much mate,, called asus and a few other places for a fix and they all said the hardware was damaged, guess NOT!

thank youuuuuu

Anonymous said...

fixed it a treat. will keep this website in my favourites from now on. thanks.

Anonymous said...

i dont know where i am suposed to press start from... can someone help

Admin said...

It's the start menu located at the lower left corner of your screen

Anonymous said...

Thank you so much for taking the time to put up these instructions. The pictures make it so much easier to follow. I had this problem on my brand new Acer Aspire 7735z but following your instructions fixed it. You should be very proud of your public service!

Anonymous said...

i have the same error in vista os /fllowed the instruction ,
deleted the upper case value , restarted the pc ,it worked
nice tip ,good work mate thanks

roby

Marijus said...

worked as a charm!

BIG thanks for help like this!

- moniong - said...

Hi,

can anybody send me the .reg file to overwrite the existing one? I don't have any admin access to this PC since it is located in the office... I really would like my CD Drive bsck. Please help.

thanks,

Anonymous said...

Thank you so much this worked and im really happy, have been searching for weeks for a solution to this and you made it so simple.

Edmar said...

@ -moniong-

I updated the post. You can try the automatic fix. Download it and run from the affected computer.

Eddie M said...

Wow,you deserve recognition for your expertise. your solution worked perfectly. Thank you very much.

Anonymous said...

It worked - Thank you so much!!!!!!

Herbert said...

sir, I have exactly same problem but it is in different devices, got webcam... what should i do, is it the same process..? please help me...

Anonymous said...

Top man.
manual regedit fix worked first time.

Thanks!

Anonymous said...

That was absolutely perfect! Clear, precise instructions and worked straight away. Thank you so much for your help!

Anonymous said...

Hi, i'm having the SAME problem BUT with my USB drivers. All of them have the same warning alert. Can u help me?

e-mail: martin.kuffner@hotmail.com

Thks in advanced.

Anonymous said...

im haveing this trouble with my usb and cd/dvd. i have vista and its a dell. i followed steps but the only thing that came up was stuff that said (default) and tmid_office-pc, attachment path, all the rest say (default) also. what do i do. PLEASE help me. Im not real computer savy. Thank You in advance

jasoncorbett79@yahoo.com

Anonymous said...

Genius solution, worked a treat on Vista! Thank you SO MUCH!

Anonymous said...

THANK YOU SO MUCH! I've been fighting with my Pc for 5 days now, i took it apart and thought maybe a wire got loose and nothiong helped, not even microsoft could help.

Did this manually, restarted it, booted up fine

thanks again!!!

Anonymous said...

Thank you so much, we were really stuck and this solved it instantly!

Anonymous said...

Great tip, worked a treat. Thanks.

Imal Upalakshitha said...

It worked for me also
Thanks thanks

Mamemeister said...

Spent ages trying to sort this, this solved it in minutes, massive thanks man!!

Amit said...

Thanks a lot!! It really Helped me.
Its amazing. you are genious :)

Anonymous said...

Magic! Thankyou very much

Andresa said...

Thanks guy, this solution worked on my HP DV notebook with Windows 7. I spend a lot of time trying many solutions.

I LOVE YOU *___*

Seamus said...

very good fix thanks

Anonymous said...

Excellent fix.

You could do the same for other problem devices/hardware. Like COM ports for example; just go to the registry section listed for COM and LPT port and delete the Lowerfilter and upperfilter if exists.

Anonymous said...

Thank-you sooo much!

Anonymous said...

Thanks so much :)

Anonymous said...

thank you very much! you are awesome!

Anonymous said...

what if this problem is the same but after finding reg details of cd rom there is no upper or lower filter to remove ?

Admin said...

Well, it's possible that your cdrom is already defective.

Matthew said...

Dude! I totally owe you my first born! Too bad the wife and I decided not to have kids. probably better in the end cause if he's anything like me, he'd eat you out of house and home. Anyway, you just saved me from having to return my brand new Toshiba laptop back to bestbuy! Thanks so much. email me your address and I'll send you a dollar! maybe 2 even! I know that's not very much but it's the thought that counts right?

Anonymous said...

Thank-you so very much. It fixed both the samsung cd-rom sn-124, and the samsung cdrw/dvd sn-308B. 2 of my headaches have gone away. Now, to find a fix for the liberalism that is destroying our once great USA.....

Anonymous said...

You're better than the SH*TTY microsoft tech support!!!

Anonymous said...

Thanks buddy, It works perfectly.

Kris said...

Thankyou so much! I was thinking I would have to take my computer in for repairs, which have been so much faf as it's a desktop. But this fixed it straight away. Yay!

Anonymous said...

Wonderful job. Thanks a lot.

Anonymous said...

Followed your steps and now the computer is in a constant restart mode. It starts up, tried every mode offered (including safe) and it gets to the Windows Vista page and the restarts again. Any suggestions?

Anonymous said...

thanks very much - ive tried for 4 hours to fix this problem - then found your instructions, followed them and fixed the problem straight away. You are a star!
s

Anonymous said...

THANKS
by #~AKT~#

Anonymous said...

Thank you so much for publishing this solution. You saved me a lot of time and money !

Anonymous said...

Nothing worked this time...I removed upper & lower filters..uninstalled the dvd device in device manager.. the autofix didn't help either...

Anonymous said...

Thanks a lot!!!

Ani said...

I don't know your name, but thanks a lot your registry fix works perfectly. One can find this solutions throughout the wb. But this stands out as the Solution with Screenshots which helped immensely.
Gr8 work !

Anonymous said...

Hey thanks alot. It really worked.

Anonymous said...
This comment has been removed by a blog administrator.
deep said...

no.Its still not working.Plase give me some other solution

Anonymous said...

Thx very much, the manual fix works on windows7 also.

INEEDHELP said...

i cant seem to find my cd-rom on the registry editor and i hope you could help. im running on windows 7 on an acer aspire 5732Z and cant use the fix it because it keeps getting an error

Anonymous said...

Thank you, I spent about 6 hrs trying to fix this problem. After I found this website it was about a 2 min fix...thank you. works great!!

Anonymous said...

THANK YOU! I spend hours looking for a solution to this, then I found your page. I downloaded the automatic fix thing and it worked. Five minutes later I was playing a DVD. Thanks again!

matthew said...

it has just worked for me perfectly with Windows 7, and saved me from having a nervous breakdown. thank you so much!!

Carolynne said...

Your explanation is so good and clear that I was able to fix the problem easily, thank you so much. I have looked through so many sites but their fix was so complex it made my brain hurt. Turned out iTunes update caused the hassle. Many, many thanks I really am grateful.

Ahmed Mahdy said...

Same problem:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

matshita DVD+-RW UJ8B1

Is there any hot fix for Windows 7?

Anonymous said...

I have a Lenovo Thinkpad W520 with 24/7 U.S. support which you pay extra for. When this problem happened they took control of my PC and ran the generic fix program I had already run which didn't work. They then pronounced the only way to fix the DVD "code 19" problem was to wipe my PC and reinstall the operating system. On a simple search I found your website and solution which worked. Thank you!

Anonymous said...

Worked for my friend's Windows XP computer as well - he'd been trying to install some internet software and found his CD rom drives didn't work - and he couldn't get on the net either. We downloaded the Autofix to my laptop, copied it across with a USB stick, ran it on his machine, rebooted and - hey presto! it worked - thanks for posting this solution

hai said...

Nice it works, thanks

Chris said...

Spent many hours looking for an answer to this problem. Microsoft don't seem to have a clue. Their too simplistic answers never work neither does their fault finding software. Carried instructions out manually and it worked absolutely perfectly................thank you soooooooooooooooooo much!

Tim Gow said...

Brilliant! At last, a solution to the code 19 problem that actually works!

Thought I was never going to get my CD drive back - but now I have - amazing.

By the way, I use Windows 7 Pro and your instructions for Vista and XP worked fine.

Thanks so much, you're a genius! Why Microsoft don't publish this fix is a mystery.

Neil said...

Fantastic!! Have just spent all day searching Dell support and MS help file, without any success at all. Followed these very easy steps and now have my DVD drive back! For info, I'm on Windows 7 (64-bit).

Brent said...

EXCELLENT! I only had the Upper listing, but after I removed it I was good to go. Many thanks! Brent

The Splund said...

Big thanks. Combination of a rollback to iTunes 10.7 and an upgrade to IMGBurn burn 2.5.7.0 caused my woes (though iTunes is now unhappy about my DVD burning abilities).
Windows 7 Home Premium 64bit

scott morris said...

You are dead set a fucking legend you need a medal I can't tell you how happy I am thank you

scott morris said...

Nice of iTunes to fuck us over I think a hacker should send apple a virus or tamper with their software see how much they like it I have a iPhone four iPhone five iPad 3 and iPad mini also two iPods but as of today apple can go and screw themselves I don't like people fucking with my burning capabilities either

John Taylor said...

Thank you very much, your fixed worked fine - do you know what caused the error in the first place?