Solution for Error: Enable bi-directional support | Canon Printer iP2770

Screenshot of the error message:

Click image to enlarge


You try to print on a Canon network printer, it will start printing but it wouldn’t finish. An error will occur saying that you need to Enable bi-directional support on your printer.

Solution 1:

Enable bi-directional support on your printer properties.

How to enable bi-directional support:
  1. On Windows 7 go to Devices and Printers.
  2. Right click on the printer and select Printer properties.

     3. The printer properties window will open. Click on Ports tab at the top.

     4. Put a check mark on Enable bidirectional support.

Most of the time this will work. But in some cases the Enable bidirectional support option is greyed out. If this is the case, it is most likely a driver issue. This error occurs if you are using Windows 7 and then you connect to a Canon printer on a network that is connected to a Windows XP box.

Solution 2:

Go to Canon website and manually download the latest driver for your Canon printer. Install it to the host computer.

After installing the driver, go to printer properties again and double check if the bidirectional support is enabled.


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