Monday, February 25, 2008

Philippines' Globe Broadband 3mbps Data Only Review

A little over a week ago, an agent of Globe Broadband came here at my shop and asked me if i will be interested to try their DSL service. I told him, i'm already on PLDT MyDSL. He said that Globe's offering is way better. I can get a 3 mbps connection at only Php 1995. Wow! 3 mbps is 4 times faster than my current connection and it's only twice the price. So with that, he got my attention. I look for my pen and get ready to fill up the forms.

I learned that their phone lines here in our street is newly installed, so he assured me that i can get a good connection. That's good, considering that i heard horror stories about disconnection problems with Globe Broadband. He asked for two ID's and current Meralco bill. That day was Friday and he told me that my connection will be installed the following week. True to his words, somebody from Globe called on Monday and told my Mom that they will install my Broadband on the very next day. Innove employees came to my shop at that day and installed the connection without a hitch.

One thing I like about Globe is their modem, they issued a wifi capable modem/router. It's a PROLINK Hurricane 9300G. A 802.11g Wireless 4-Port Ethernel ADSL2+ Firewall Router. That's way better than my Speedstream modem issued by PLDT which i need to hacked first to enable the router function.

So let's see if the speed is good as advertised. I go to speedtest.net and test my connection. Download speed is good. I easily hit the 3000+ kbps. Upload speed is a little slow. Only 400 kbps just like my pldt DSL and that is a problem since I always upload files to different websites.

Browsing regular websites including youtube is fast, until i decided to visit my favorite private tracker. Lo and behold. It tell me that I am not authorized to view the site because my IP Address is ban. How can that be when my Broadband connection is newly installed? So with a little research, i found out that Globe broadband is implementing IP sharing. It means, you're not the only one using that IP address, you're sharing it with other Globe Broadband users. According to some blogger, Globe is using IronPort and they started implementing it late last year. I also found out that Globe Broadband and Torrent is not a good combination. Because they use transparent proxy, torrent downloads are throttled. I checked my Utorrent download speed and it was only downloading at 40 kBps. So my 3mbps connection is useless because i use torrent for my everyday downloads.

Because of this transparent proxy thing or Ip sharing, you will get a hard time downloading from rapidshare and other services like that because it will say that you had exceeded the number of downloads allowed for your ip address. I also experienced several disconnections that day. Good thing is it only lasts for a few seconds, maybe the router or my connection just needed to reset. Although it is not a big deal for me, it will be a big deal for Online Gamers out there. So i'm not recommending Globe Broadband if you use DSL/Broadband for online games because of this. I also notice that ping is a little high.

Good thing was, i found out a solution for my torrent problem and i will share you what i did for my torrent downloads to run at full speed at my next post tomorrow.

40 comments:

Anonymous said...

Bosing naka dsl ako 1 mbps, pero actual download speed nya e average 100kbps lang. Ganun b talaga un? Natry ko na rin smart wifi 384kbps, actual download speed is only 40kbps. Hardware dependent ba un? thanks

Edmar said...

i believe the highest burst speed na makukuha mo sa 1mpbs is 120 kbps download. So, ok na yan kung pumapalo ka ng 100kbps. hindi sya hardware dependent. depende pa rin syempre sa plan mo sa Globe.

Anonymous said...

the advertised speed is not the TRUE download speed...
TRUE and ACTUAL download speed can be determine by dividing the advertised speed by 8.
in 384kbps speed, your actual download speed is 48kbps max.
(384/8=48)
search wikipedia to find out why

Jake 2.0 said...

FYI:
384 kbps = 384 kilobits per seconds
to get it into kilobytes, you have to devide it into 8.

8 bits = 1 byte

384 / 8 = 48 kBps (notice the capital "B")

that's what you see when you usualy do downloads.

Anonymous said...

I do not recommend globelines for people who love to download torrents. The speed is so slow! The ports are always blocked. Even if you will be able to open them using portforwarding the result is still the same. This has never happened with my PLDT dsl. I really regret having applied for globelines. To all who reads this comment, do not let globelines ruin your life! I am a living testimony!

Anonymous said...

bossing naka 1mb din ako globe, may solution ka ba ng laging change ip add siya, kaya parating ako nag on/off connections?

JayR said...

kbps is different from Kbps. test your speed at speakeasy.net/speedtest , and there's an explanation there.
on the disconnection problem, you change your router settings from adsl 2+ to just adsl.

Anonymous said...

wala.. Bulok talaga ang serbisyo ng globe.. San ka naman nakakita ng maintenance na isang lingo, may sira daw ang transmitter. Ng smart bro na lang sana ako or digitel, i also regret applying on their service.. Nakakainis.. Pag tumawag ka sa tech support nila, mga walang alam ahente nila, ang alam lang gawin ay mag apologize, wala namang aksyon.. Hoy Globe.. Ayusin nyo naman, magaling lang kayo pag bayaran..

Chad of Baguio

Anonymous said...

,almost 1month n pong system maintenace, and ngSearch aq about the service of G broadband.,, at npagAlman qng gn2 tlga., DC-DC-DC-DC.,, kakainz nah., grrrrrrr... anu b globe???dahilan nyu lng b ung system maintenance???wla nman nngyayari eh., babalik dw agd,,, sus 1MONTH nah!!!.,, s bill.,, ang gling aba.,, wla man lng apologize dun o kya deduction dhil s maintenance.,, pg 2mgal p 2 ng 2 MONTHS., aba2x.,, gudLUCK s company nyu.,,ngiIpon lng kyo ng ksu2klman kyo.,, pra s SMART bro.,, TRY nyu mgKabit ng 3G d2 s amin., cgradong tpoz ang kbuhayan d2 ng globe.,, dhil lhat kmi mgsSMART nah.,,

Anonymous said...

Hmm buti nalang di ako nag globe. Smart Bro user here for a week now after 3 years in hell err digitel. After the first day sobra bagal speed ko sa smart parang dial up. Nag report ako which I followed up for 3 days, aus na!! Full speed all day long; Smart or Pldt are the best choice out there. Dunno bout bayantel.

Anonymous said...

Hmmm.... ahem, bkt gnun lagi siraan ang gngwa? kung umaangat na ang isa hinihila pababa?? ganyan ba tlga ang mga pinoy? kya hnd umaangat kc ganyan ang gngwa eh... sbhn nlng natin na competition, pero wag nmn sna siraan ang gawin nyo... improve nyo ang system nyo para mahigitan ang ibang network... wag ung gnito,..

read my Ans 2 ur Q..

Bosing naka dsl ako 1 mbps, pero actual download speed nya e average 100kbps lang. Ganun b talaga un? Natry ko na rin smart wifi 384kbps, actual download speed is only 40kbps. Hardware dependent ba un? thanks>>If you are using wifi, it depends on the distance of the transmitter... that's like a cellphone, if your away from cellsite poor in signal..wireless users expect frequent disconnection kapag windy... If you are using DSL, it depends on how many are connected to that port in your area, and if it can handle multiple user/client,


comment on Internet Providers, improve your service, don't do pure marketing...wag nmn palaging money ang isipin nyo, dont implement crab mentality to become on top... Thanks...

Anonymous said...

well you guys are paying those m0nhtly bill if your ISprvider can make their service even better buying servers to upgrade all your connection speed to atleast 7 to 12 mbps,you guys wont be complaining .just to tell you folks 384 kbps cnnction speed.1.0 mpbs cnn speed 0r 784 kbps cnn speed you cnn0t expexts these t0 downl0ad any faster.hangang dyan n lng yun.th0se c0nnections speed ARE ONLY GOOD FOR BROWSING ON THE WEB,NOT DOR DOWNLOADING..at isa pa I dont really reccomend using t0rrents t0 download.c0z t0rrent are 0nly g00d if you are using dsl that have atleast 7 mbps connection speed..

Anonymous said...

HOY kung sino ka man ang INTERNET ACCESS IS NOT SUPPOSED TO BE REGULATED. Ano yan, parang baso ng tubig? kapag napuno na, lalagyan ng maliit na butas para may ma-accomodate? duh. buti pa talaga pldt mydsl. sorry ah, nasa pilipinas kami. hanggang 5mbps lang ang pinakamabilis na speed for residential, unlike japan and korea na greater than 45 mbps.

Anonymous said...

And Globe DSL has a built in auto disconnect every hour which disrupts your browsing and surfing, and disconnects your yahoo and downloads and GAMES. Seems they should eliminate this as many blogs complain about the constant disconnects for Globe DSL!

And I have never never achieved the promised max 1mbps second it always maxs out at less than 700 kbps so they save a lot of money never giving max promised.

Communicator
http://philippinetelecommunications.blogspot.com/

krish said...

Basically all the broad band services are not providing the good speed. Some services provide the speed. I found a website to chk the internet speed from ip-details.com

Anonymous said...

dapat pla 384 bps hahahaha

Anonymous said...

im an online gamer... sa GG client di pede globe talaga.. maliban sa makick k adahil sa taas ng ping mo, delayed ka pa ng mga .5sec. ( di ka rin makalaro ng maayos) at e2 pinaka malupit... ever 2 hours.. mataas na yang dalawang oras ha.. na DC ka nyna atleast once.. kung napakamalas mo naman 5x ka ma dc nyan.. isipin nyo kung nag online games kayo or nag DL sa Rapidshare.. amf talaga... at oo, totoo yung sinabi ng thread starter na sasabihin youre IP add is Dl a file >_< .... kung loko man globe lalo na smart... >_< if you have PLDT stick with it.. malas ko lang wala PLDT my DSL d2 sa amin. hahayz.

Anonymous said...

I receive a globe broadband (DSL) brochure sa area ko (QC) and tama ba tong mga package nila, aside sa normal package na 254kbps upto 2mbps there's two additional package:
3,995 - 10 Mbps
14,995 - 100 Mbps
I asked the globe personel promiting this promo sa area namin and she said the 10mbps and 100mbps package is available sa area namin.... wow!

The 10 Mbps package is very tempting kaso 20% lang of actuall speed (10000/8 then get 20% of it) ang magagamit for P2P download. Nakalagay sa sya sa terms of agreement... hay!

BTW, i'm a PLDT MyDSL user since 2004 and my bother usually gets 250- 300 kbps downstreem for torrent download (he downloads naruto, bleach anime etc). and i can use it to play COD4 online on my xbox 360 (walang lag) kaso di ko lam kung anong DSL package sya. As for support the support super bilis, yes you read it right mabilis kasi naka corporate account ako..hehehe So i guess this is a way to get faster support from PLDT, i think extra 500 pesos ata sa montly bills (not sure though). BUt in my case sulit naman kasi pag tumawag ako, they will work on it remotely within a day (reset port etc) and kapag di maayos remotely tomorow morning they will send two unit vans isang van mag check ng physical line, isa mag check ng DSL modem ko and they work closely with people sa CO and sa Data network facility and eto pa 90 percent of the time they fixed all problem within 3 days after i reported problem.

Anonymous said...

I've heard that if you apply for a static connection there will be no disconnect/connect....The question is how much will it cost? I'm also having the same problem. I can't finish an online game especially ggclient. I get disconnected 3x and hour. Globe sucks..

jsph.mntrl said...

Hello everyone..im also a globe broadband user from Mindanao..i subscribe a 1mbps connection last year...i xperience a crappy connection for about a month & always got dc..i call their hotline operator but they cant resolve my problem..i read dfferent threads from different forums but hasn't found any solutions..Until i search the web about my modem and some internet settingss..I found that the only problem when we got dc or unable to connect the net is we need to get reset ur modem..simply type http://speedstream/ on ur Internet Explorer browser (if u have speedstrean 4200 modem like i have)
or input ur IP static adress in ur browser..they direct it to your modem settings...then simply log in ur globe email registration as Username (ex. blahblah@globelines.com.ph) and account number as ur pasword...PRESTO!!! you are now log in ur modem settings..just reboot ur modem and remember ur email and accnt nmber as ur pas...do this if globe has no DC issues or maintenance..frequent modem resets must do..btw..modem settings default are Use:admin, Pas:admin...dont use this..instead ur email & accnt #...feel free to post if want questions..im here to help in anyway i can...

Anonymous said...

Ito fresh from baguio 1 week na wala kaming net kasi bumagyo then more than 1 week sila nag repair ha!Yung mga ibang mga ibang provider 1 day lang ok na.Omg pagbalik net namin didisconnect naman every 5-10 mins.yung kapitbahay ko na shop disconnect na nya yung sa kanya,la siya cotsumer ng 3 weeks,naka ilang follow-up na ala pumupunta ang bastos talaga hayz,haha amf nagtitis na lang ako sa ka rerestart router.hahahaha XD mag isip na kayo kung gusto nyo pa connect sa ganitong kagandang sebisyo,mag tiis na kayo sa mahal na ok ang serbisyo consistent pa.

Computer Support said...

Thanks for sharing this info post.

blue_francis14 said...

yung galing sa Baguio, ganun pa rin ba? Kasi aggressive sila ngayon lalo ngayong Pangabenga. May barkada ako sabi nya ok lang namang yung Globe. Nasa La Trinidad sila ha. Yung sa iyo ba ganun pa din?

Anonymous said...

I would just like to share my experience with Globe Broadband.

I live in Baguio (Marcos Highway, near BGH), I have the 2mbps connection (phone+internet).
First off I will start with the PROs of the service:
(1) Connection uptime is good
(2) Globe's service guy (the ones they send if you call to complain) arrives within 2 days (usually the next day) of making the call
(3) They offer rebate if you are willing to explain- ex. connection was slow, etc.
(4) After peak hours (usually after midnight) surfing, downloading and torrenting is good.

Now comes the CONs.
(1) Download speed is dismal at best from dawn up until midnight (too many users in the network?)
(2) After downloading a certain amount, no matter what the protocol is (http,ftp,torrent,etc.), your connection will be reset. Meaning that the modem will reconnect, cutting off your connection for 5 to 10 mins. Sometimes this happens after a few MB, or when you immediately download after the modem connects, it will reconnect instantly- so you won't get to download BIG files straight unless you use a download manager (some sites don't allow managers).
(3) Lately, some sites are inaccessible. Note that I used to be able to access all of them, but some are just refusing to load. I suspect traffic shaping since a lot of *.js (javascript) and image files fail to load-hence some sites are inaccessible.
(4) Ping times are sad. Just from my modem to my internet gateway is almost 50ms! My ping to most online games hosted in the Philippines is 100~150ms. Playing FPS games on foreign-hosted servers is just depressing (200ms+ ping).
(5) The contract states that you do have a monthly bandwidth cap (20GB) and I tested it out- lo and behold! It's true. If you go past (or near) that cap, expect slower-than-dial-up speeds.
(6) Their modems are low quality. Memorize your username, password and other details because their modems are prone to reseting to default and you can't surf when that happens. Call up globe and they say that they will send a guy over to repair it (you have to wait). Some call center guys are helpful and will troubleshoot it with you, others just follow a "flowchart" which rarely solves your problem.

All-in-all, I'd say that my connection is usable, but its "advertised" speed is never met.
Most of the day, I get around 50 to 75 kbps. youtube and other streaming media load at the same speed (if you are lucky).
If I want to surf at full speed, I have to stay up late past midnight- but why do I have to waste my time in the first place doing so?

I'd like to add some stuff to some people's posts here:
(1) Torrent is a protocol based on peer/seed availability. Don't immediately blame your connection if you get slow download rates. There might just be not enough peers and seeds. Check your connection speed via speedtest or some other service to confirm that globe is slowing you down.
(2) Torrent is a peer-to-peer protocol where you "connect" to another person's computer. You don't speed up your connection by having an open port, in fact the only downside to not having an open port is people can't download from you- but you can still download from them.
(3) Another thing to consider regarding your internet speed is "overhead". When you have a 2mbps connection, you won't get 2mbps even at best- you only get at best 1.8mpbs (10% overhead, which is mostly the case). So 1.8mbps then add the network congestion, etc. you get your regular download speed of 0.5~1 mbps.

Anonymous said...

I would just like to share my experience with Globe Broadband.

I live in Baguio (Marcos Highway, near BGH), I have the 2mbps connection (phone+internet).
First off I will start with the PROs of the service:
(1) Connection uptime is good
(2) Globe's service guy (the ones they send if you call to complain) arrives within 2 days (usually the next day) of making the call
(3) They offer rebate if you are willing to explain- ex. connection was slow, etc.
(4) After peak hours (usually after midnight) surfing, downloading and torrenting is good.

Now comes the CONs.
(1) Download speed is dismal at best from dawn up until midnight (too many users in the network?)
(2) After downloading a certain amount, no matter what the protocol is (http,ftp,torrent,etc.), your connection will be reset. Meaning that the modem will reconnect, cutting off your connection for 5 to 10 mins. Sometimes this happens after a few MB, or when you immediately download after the modem connects, it will reconnect instantly- so you won't get to download BIG files straight unless you use a download manager (some sites don't allow managers).
(3) Lately, some sites are inaccessible. Note that I used to be able to access all of them, but some are just refusing to load. I suspect traffic shaping since a lot of *.js (javascript) and image files fail to load-hence some sites are inaccessible.
(4) Ping times are sad. Just from my modem to my internet gateway is almost 50ms! My ping to most online games hosted in the Philippines is 100~150ms. Playing FPS games on foreign-hosted servers is just depressing (200ms+ ping).
(5) The contract states that you do have a monthly bandwidth cap (20GB) and I tested it out- lo and behold! It's true. If you go past (or near) that cap, expect slower-than-dial-up speeds.
(6) Their modems are low quality. Memorize your username, password and other details because their modems are prone to reseting to default and you can't surf when that happens. Call up globe and they say that they will send a guy over to repair it (you have to wait). Some call center guys are helpful and will troubleshoot it with you, others just follow a "flowchart" which rarely solves your problem.

All-in-all, I'd say that my connection is usable, but its "advertised" speed is never met.
Most of the day, I get around 50 to 75 kbps. youtube and other streaming media load at the same speed (if you are lucky).
If I want to surf at full speed, I have to stay up late past midnight- but why do I have to waste my time in the first place doing so?

I'd like to add some stuff to some people's posts here:
(1) Torrent is a protocol based on peer/seed availability. Don't immediately blame your connection if you get slow download rates. There might just be not enough peers and seeds. Check your connection speed via speedtest or some other service to confirm that globe is slowing you down.
(2) Torrent is a peer-to-peer protocol where you "connect" to another person's computer. You don't speed up your connection by having an open port, in fact the only downside to not having an open port is people can't download from you- but you can still download from them.
(3) Another thing to consider regarding your internet speed is "overhead". When you have a 2mbps connection, you won't get 2mbps even at best- you only get at best 1.8mpbs (10% overhead, which is mostly the case). So 1.8mbps then add the network congestion, etc. you get your regular download speed of 0.5~1 mbps.

Lance said...

I just upgraded from my Globe broadband 1.5 Mbps to 3 Mbps. I also upgraded to static IP address for free.

But if you're upgrading, please take note that you should emphasize that you want a new wifi router. Because the customer service told me that i can request for a new wifi router after upgrading. Then when i request for a new wifi router as a replacement for the single port router they provided, the customer service told me that I have to pay extra to have that. He told me that I shouhave done that when I requested for an upgrade.

Anonymous said...

hi mga sir medyo matagal na itong post na ito but gusto ko sana magtanong baka may kakilala pa kayong agent ng globe dito sa qc area? novaliches sauyo? please inform me naman po

0927 32zero 32 1five

Anonymous said...

Boss, bale,sa ngayon po kya, kahit naka IP sharing ang Globe eh ok n yung coonnection for torrents?,naka DSL internet only Plan 995 ako ng Globe, pag nagdadownload ako ng torrent, minsan umaabot ng 120 kbps.,ok n po ba yun?

Anonymous said...

ah mga sir, sa tingin nyo po ba,ok na sa computer shop yung DSL internet only Plan 1995 ng Globe?,yung internet only plan 995 ko po dito sa bahay ay ok naman yung speed, yung ping nya nya mababa naman bale 24 - 49 ms.,OK n po kaya yun?

Anonymous said...

sir, ptulong nmn po kung pno mapapabilis po downlod s utorrent... tnx mga sir

Anonymous said...

pwede na yun 2mbps kng game ka lng pero kung may net taas masyado ping lalo na pag may nga youtube o kaya facebook apps kailangan yung router mo i may traffic control pra ma limit mo yung speed kada pc pra de maapiktohan yung mga game lalo na crossfire

Broadband Philippines said...

You got a really useful blog I have been here reading for about an hour. I am a newbie and your success is very much an inspiration for me.

Anonymous said...

ok po b s internet shop ang wi-tribe? can somebody cite their experiences with this stuff?

Anonymous said...

ok nmn po ang wi tribe..it depends din po sa area nyo.

Anonymous said...

i'm planning to upgrade to 3mbps from 1 mbps... ok ba yun mga sir? one thing na prob ko din is ung laging napu2tol ang connection ko... ano bang may prob dun? ung sa torrent wla naman akong prob dun minsan 100kbps un... max is 120kbps pag direct download? will that get better pag 3mbps? and ilan na magi2ng max speed nun? thanx

Anonymous said...

to jayr:
Paano echange ang adsl 2+ into adsl

Anne said...

Globe is dyh..dor dummies...kung walang phone or ISP providers sa inyo..you have no choice..like mine dito sa toledo city ,cebu. no choice kami kasi 1 company lang meron dito.GLOBE. I upgraded my net from 1 mbps forced to get the bundle 2 mbps kasi wala pa daw dito yung 3 mbps data only.I need a fast internet kasi i work homebased as an inbound CSR and i receive transferred callas a lot as part of my job. grabe ang latency ng globe, The ping results..grabe... the upload speed worse..download speed can't get the speed i'm paying for... Guess i have to be stuck in this rotten knot! Grrrr.....

Anonymous said...

anyone from PASAY? anyone has globe broadband...please share your experience. how was the connection? appreciate sharing your experience. thanks. looking forward.

YeD xD said...

ANU BANG GLOBE NA ITO OHH!!! PUNO N UNG SIGNAL ANG BAGAL PARIN...UNG PING KO SA SPEEDTEST.NET..191..UNG DOWNLOAD SPEED KO TYKA UNG UPLOAD SPEED 22-40 LANG... KAYA MAG-PAPALIT N KAMI NG PLDT MYDSL....SAYANG GASTOS EHH...

computer support said...

Pretty good post! I just stumbled upon your site and wanted to say that I have really enjoyed reading your posts.